Refund Policy
Clear refund rules for StitchSnap patterns, Creator Pro subscriptions, and AI point packs.
Scope and seller of record
This policy applies to purchases made through StitchSnap and Waffo's hosted checkout. Waffo may appear on your card statement and may process the refund as the merchant of record. This policy does not limit any mandatory consumer right in the country where you live.
Products covered
The policy covers each product currently offered on StitchSnap:
| Product | Type | Price | What is delivered |
|---|---|---|---|
| Single Pattern | One-time digital product | $4.99 | One unlocked pattern PDF for the selected project |
| 3-Pattern Bundle | One-time digital product | $9.99 | Three pattern unlocks for eligible projects |
| AI Points 100 | One-time credit pack | $4.99 | 100 AI points |
| AI Points 250 | One-time credit pack | $9.99 | 250 AI points |
| AI Points 600 | One-time credit pack | $19.99 | 600 AI points |
| Creator Pro Monthly | Recurring subscription | $19.99/month | 180 AI points per paid month and subscription features |
| Creator Pro Quarterly | Recurring subscription | $59.99/quarter | 600 AI points per paid quarter and subscription features |
| Creator Pro Yearly | Recurring subscription | $179.99/year | 2,400 AI points per paid year and subscription features |
The checkout page shows the final price, taxes where applicable, billing interval, product scope, and any available refund information before you confirm payment.
When a refund may be approved
We normally approve a full refund when one of these situations applies:
- You were charged twice for the same order.
- Waffo confirmed a successful payment but the purchased entitlement was not delivered because of a StitchSnap or Waffo processing error.
- The payment was unauthorized and you report it promptly so that we can investigate.
- A technical problem makes a paid download unusable and we cannot repair or replace it within a reasonable time.
- A refund is required by the consumer-protection law that applies to you.
For digital products and AI point packs, request a refund within 14 calendar days of payment and before you download the unlocked pattern or spend the points. Once a digital download has started or points have been consumed, the right to cancel may be waived where the law allows; we will still review duplicate charges, non-delivery, fraud, and technical failures.
For Creator Pro, you may cancel renewal at any time through the Waffo customer portal. Cancellation stops the next renewal and your paid access remains available until the current period ends. Unused subscription time is not normally refundable. We will review duplicate charges, unauthorized payments, material non-delivery, and legally required refunds. A cancellation is not itself a refund request.
Refunds may be reduced when a bundle, subscription period, or point pack has already been partly used, unless applicable law requires a different result. We do not refund differences caused by currency conversion, bank fees, or a later promotion.
How to request a refund
Email support@stitchsnap.app with the subject Refund request and include:
- The email address used at checkout.
- The Waffo order ID or receipt reference.
- The product name and payment date.
- A short explanation and, if relevant, a screenshot of the delivery or technical issue.
Do not send full card numbers or security codes. We may ask for limited information needed to verify the order. We will acknowledge a request within 2 business days and normally decide it within 5 business days. If approved, Waffo sends the refund to the original payment method. Card refunds commonly appear within 3–10 business days after processing and may take up to 14 business days depending on the issuing bank; other payment methods follow their provider's timetable.
Review and appeal
If we decline a request, we will explain the reason and identify the information considered. You may reply to the same email within 30 days with additional evidence. A second review will be completed by someone who did not make the original decision, normally within 10 business days. You can also contact Waffo support for payment-processing questions using the contact shown on your receipt.
Policy updates
We may update this policy when products, payment providers, or consumer-law requirements change. The date at the top of this page is the effective revision date. The policy in effect when you paid applies to that purchase unless a later law requires otherwise.